Your satisfaction is very important to Us!
If you need to return a product, EABCO will make every reasonable effort to satisfy you. We will gladly accept the return of products for any reason, at the customer's expense, for 30 days from the date of purchase (new condition, unused and in original packaging)*. See below for custom work. Defective items may also be returned within 30 days, however sometimes it is more efficient to work directly with the manufacturer on defective products. Just call our friendly customer service representatives at 800-950-9088 and we will gladly give you a Return Authorization number. Then, mail the items to:
E. Arthur Brown Company, Inc.
Attn: Customer Returns
4088 County Road 40 NW
Garfield, MN 56332
Attn: Customer Returns
4088 County Road 40 NW
Garfield, MN 56332
Customers are responsible for all lost or damaged items in return shipping, so please insure.
Refunds or credits are handled quickly, usually within 5-15 business days from the date we receive merchandise back. You will be notified by e-mail as this process is completed. Thank you!
Loaded Ammo, serial numbered items (frames, uppers & lowers), books, videos, software & liquid cleaners are non-returnable.
Orders placed with free shipping or special promotional shipping methods will be refunded the price of the item less regular shipping charge.
*Custom Work - Guns, barrels, finishing, engraving, or other custom shop work which has been specially ordered by you and made especially for you are guaranteed to function properly and have accuracy for one year (12 months) beginning at the shipping date. Prices do not include working up accurate handloads, teaching proper handload procedures, or test firing groups at the shooting range. If you require Accuracy Proof Testing, we can provide this service at a charge of $65 per hour. For a period of one (1) year after the shipping date, EABCO will replace or repair defective custom work at no charge. You pay only the shipping costs. This excludes damage caused by rough handling or misuse. Modifications done by non-EABCO gunsmiths will void this guarantee. Repairs to items modified by non-EABCO gunsmiths will be performed at our regular $65 per hour shop rate.
Custom barrels and any items that have been modified by our shop to be customized for you (muzzle brake install, scope mount install, threading, etc) are not returnable, nor cannot be cancelled once custom work has started.
*Products that are returned with damaged packaging may be subject to a re-stocking fee up to 10%.